Vontier Field Service Technician (Level 1) - Charleston, SC in Charleston, South Carolina
I. Purpose of Position
As a Field Service Technician, Level 1, you will specialize in the installation, training, and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment at our end user locations. Our technicians also serve as the primary resource for customer application questions involving the use of our equipment, including proper technique and accessory usage.
II. Key Responsibilities
Specialize in the installation and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment.
Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage.
Conduct installation and removal of tire and wheel service equipment.
Conduct product training and demonstration during installation of new equipment to end-users.
Conduct the billing and collection for services rendered, including processing invoices as well as collecting cash, checks, and other forms of payment.
Manage parts inventory and perform a cycle count of inventory in each of the defined time periods.
Perform other duties and responsibilities as assigned.
Interactions with, but not limited to, customers of Hennessy products, shop managers, automotive technicians, and other members of the tire and wheel services industry.
This position will also have interaction with various employees of Hennessy, especially employees of the field service, customer service, and finance departments.
IV. Education, Background and Skill
A high-school diploma or equivalent is required. A technical degree in a related field is preferred.
The successful candidate must have basic mechanical and electrical aptitude as demonstrated by 1-2 years of mechanical/electrical installation, repair and/or assembly, or other relevant work experience and/or by completing relevant technical education courses.
Working knowledge of electrical systems, pneumatics, and hydraulics, including the ability to read schematics and use the appropriate testing devices proficiently preferred.
Minimum 1 – 2 years Customer Service experience with a demonstrated dedication to and a history of providing outstanding service and support as well as a positive, professional, proactive presence that will develop confidence, trust, and respect with our customers is required.
Ability to plan, schedule and coordinate activities to satisfy customer needs on a timely basis.
Outstanding communication (both oral and written) skills.
Able to calculate costs for the end users, basic math skills.
Proficient in computer and internet usage.
Clean driving record with current legal state driving license.
Physical requirements include the ability to lift and carry up to 50lbs.
Must be able to be bonded in the state(s) that you will operate in.
With facilities in the U.S., Canada and abroad, Hennessy Industries is one of the world’s foremost manufacturers of aftermarket wheel-service equipment. Hennessy designs, builds and markets equipment, accessories and consumables under three renowned brand names: AMMCO®, COATS® and BADA®.
For more than 50 years, BADA® has provided one of the most comprehensive selections of wheel weights in the world, and it is now leading the transition from lead weights to the most environmentally friendly alternative – steel.
Hennessy constantly solicits feedback from customers to understand their unique needs and challenges. This open dialogue allows us to continually refine our existing products as well as develop new tools and equipment to meet the demands of a changing marketplace.
Future cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of life. Vontier is ready to build that future.
We are a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. United by a vibrant, inclusive culture and our proven business system, our 8,000+ team members are mobilizing the future to create a better world.
Ready to advance pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities? Move your career forward at Vontier.
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