Charleston County Aviation Authority Valet Attendant in Charleston, South Carolina
The Valet Attendant, reporting to the LSO supervisor, is responsible for Drive, park and retrieve customer cars in a safe and courteous manner and assist customers in and out of their vehicle. Valet Attendants play a crucial role in making sure all customers are given a professional, courteous and timely valet service, ensuring the proper collection of fees, while complying with department rules and regulations. The Attendant also is responsible for working the Landside Transportation booth, which assists passengers in obtaining taxi and shuttle services to local destinations. Enforce the rules and regulations governing Ground Transportation services. The Attendant may work a designated shift, floating or rotating shift. The position provides 24/7 coverage.
Expected to arrive on time, every scheduled workday.
Responsible, reliable and a great attendance record a must
Accountability and personal integrity are essential
Maintain a neat, clean appearance, on arrival and remain in complete uniform before and during scheduled shifts.
Respond to customer questions in a prompt and courteous manner.
Welcome customers and put them at ease when taking possession of their vehicle.
Observe all traffic laws and safe driving practices.
Must be a safe, courteous, and a defensive driver
Safety conscience while moving and parking vehicles around employees, customers, and the public.
To know and understand company policy and procedures
Learn and follow routines that are extremely repetitive by design
Learn and follow directions, execute procedures and routines without deviating from training.
Understand and follow trained routines without direct supervision
Works well unsupervised in a highly structured environment for tracking purposes
Focus on the job and not be distracted
General knowledge of the Charleston area, interstates, streets, landmarks, and Great Restaurants.
Perform other duties as assigned to meet overall objectives of the position and the department in support of the CCAA mission
KNOWLEDGE AND SKILLS
The position requires a thorough knowledge CCAA LSO parking regulations and fee structures for a variety of users. The incumbent must be able to use the computerized equipment for determining, collecting, and recording fee collection. The Attendant should have a basic knowledge of directions and destinations to assist users in navigating their way from the airport environment. General math and some accounting skills (counting, add, subtract, multiply and divide). Know and understand the rules and regulations of the road. Driving skills must mimic good qualities of a safe, courteous, and defensive driver. Ability to drive a manual transmission is a plus, but NOT required. Must be able to display all aspects of “Customer Service.” General knowledge of Airport and its roadways.
Requires the ability to communicate orally clearly and concisely with employees and Valet Customers.
Ability to multitask and tend to several customers at once, while maintaining a positive attitude
Ability to scan hang tags into android phone and quickly enter information accurately, that is verbally communicated by customer.
Ability to explain CCAA parking fees or handle related disputes with customers who may be unfamiliar with CCAA Valet Services fee structure or regulations.
Ability to follow directions and execute procedures without deviation from trained routine
Ability to Learn and follow routines that are extremely repetitive by design
Ability to do a repetitive routine without losing its integrity
Ability to follow trained routines without direct supervision
Ability to remain focused on the job, not be distracted while under pressure
Ability to maintain a safe work environment for employees and customers
Ability to report any known accidents observed to management
Ability to report suspected violations of Company policy, safety hazards to management
Ability to report any unusual occurrence or theft to a Supervisor or Manager.
Ability to report a theft from a fellow employee to a Supervisor or Manager.
Ability to report to management immediately if; license has been suspended or revoked.
Ability to work rotating shifts, weekends and holidays.
Requires the ability to function indoor in an office environment and outdoors engaged in work of a moderately active nature. Requires ambulatory ability to move to different work locations and to bend, stoop, climb, and reach to perform inspections. Requires arm, hand, and finger dexterity to operate a computer keyboard and other office equipment. May require the ability to lift from floor, waist, or overhead, objects up to 20 pounds on an occasional basis. Requires the ability to wear a variety of protective equipment and work in areas with temperature variations. Requires near and far visual acuity to observe moving vehicles and people read written materials. Requires auditory ability to carry on conversations in person and over the phone, including the ability to project voice in noisy work settings.
Work is performed indoors and outdoors where some safety considerations exist from proximity to moving cars and trucks and environmental considerations.
EDUCATION AND EXPERIENCE
The position requires six months related experience, training or combination of education and experience; a high school diploma or GED is required. Prior valet driving experience is preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Requires a valid driver’s license that must be maintained in good standards during employment.
Charleston County Aviation Authority has a comprehensive benefits package including:
BCBS Medical Insurance (PPO & HDHP)
Dental and Vision
Short Term Disability
Critical Illness Insurance
Flexible Spending/Dependent Care Accounts
Health Savings Account (HSA) with HDHP
South Carolina Retirement
South Carolina Deferred Compensation (401k and/or 457)
12 Paid Holidays
Employee Assistance Program
Employee Tuition Reimbursement
Job ID: 2021-1157
Salary: Depends on Qualifications
Street: 5500 International Blvd