Travelers Enterprise Billing and Payments Team Lead in Columbia, South Carolina
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Travelers is seeking a Team Lead / Product Owner to lead a team to deliver capabilities/solutions in an agile way. In this position, you will act as a voice of the end-user to guide day-to-day work of a smaller scale team, focusing on achievement of defined outcomes versus defining how the work is completed. This candidate will be primarily responsible for managing the use and integrity of Enterprise Billing and Payment data for the advancement of future facing capability.
Primary Job Duties & Responsibilities
Develop subject matter expertise in the Billing & Payments domain.
Understand and explain the billing & payment flows, inquiries, databases, etc. when partnering with our technical team partners.
Collaborate with EBI&A and other data teams across the enterprise on larger data related initiatives.
Work with Business Insurance & Personal Insurance business partners to provide requested data and educate them on the criteria behind the data being pulled.
Validate that billing data is accurate, ready for business consumption and supportive of management decision making.
Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads and team members.
Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.
Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.
Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
- Two years of work experience in related field required.
Education, Work Experience, & Knowledge
Bachelor’s degree preferred.
Two years of experience in Agile product management preferred.
Proven ability to apply both technical and business knowledge in developing business solutions.
Demonstrated ability to understand, interpret, and explain data in a team setting.
Location near an existing Travelers Operations location preferred.
Job Specific Technical Skills & Competencies
Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team
Influence: Ability to influence behaviors of leaders and without traditional hierarchy.
Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience
Collaboration: Expertise working with others in a cross-functional multi-team environment.
Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.