Palmetto Health Medical Group Phys Billing Specialist-C&C in Columbia, South Carolina
* *This job is responsible for working patient account issues, including making arrangements to resolve past due balances as well as initiating refunds for accounts. Communicates with internal and external persons in order to make a determination on the resolution of the account. Serves as a representative of PH-USC MG by interacting with external vendors and agencies.
*All employees are expected to be knowledgeable and compliant with Palmetto Health-USC Medical Group's values of compassion, dignity, excellence, integrity and teamwork. *
Initiates conversation as well as responds to inquiries on accounts, communicating with debtors both orally and in writing for the successful resolution of balances owed.
Reviews all deliquent accounts and determines the action needed to resolve them. This may include preparing the account for small claims court, collection agency, probate court, etc.
Provides detailed documentation for all actions taken on accounts.
Prepared and maintaind daily and monthly reports.
Identifies accounts with credit balances and processes refunds accordingly.
Prepares accounts for State Treasury Unclaimed Property.
Effectively utilizes time and resources in order to meet performance goals.
Clearly communicates any billing related issues to management.
Maintains current knowledge of government regulatory, departmental and organizational policies.
All other duties as assigned.
Education: High School Diploma or equivalent required. Associate's Degree preferred.
Experience: 3 years professional billing including patient accounts and collections. Must have experience in Customer Service. Previous experience with bankruptcy and estate billing preferred. Experience with current Practice Management System preferred.
Special Training: Must be computer literate, dependable, and self motivating. Ability to work independently with problem solving capabilities. Extensive working knowledge of standard billing regulations. Ability to read and comprehend insurance remits. Ability to communicate well (both verbally and in writing) with others.