Forward Air Terminal Customer Service Rep in Greenville, South Carolina
Terminal Customer Service Rep
Department: FSA - The Home Depot - GSP
Location: Greenville, SC
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Forward Final Mile is a proud partner of Forward Air Inc. Our mission is simple: first class service and best-in-class performance. We remain focused on our guiding principles: excellence, innovation and integrity. We deliver and make connections to consumers by replacing their home appliances, including dishwashers, refrigerators, microwave ovens, washers and dryers.
As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.
Position: Terminal Customer Service Representative
The Terminal Customer Service Rep fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
Answer incoming customer calls and provide detail information
Notify customers daily of freight availability
Data entry (domestic and international bills)
Maintain a driver sign in log
Maintain a cash log file
Maintain files in order and as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e-mail request and provide detail information in a timely fashion
Regular and dependable attendance
Prepare in-bond documentation (Smaller stations only)
Acceptance of -containers- and proper documentation (Smaller stations only)
Office cleanliness: vacuum and trash empty (Smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
Other duties as assigned
Demonstrated ability to carry out assignments to their completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Ability to handle heavy work load and work well under pressure
Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training
Ideal candidate will possess a -can do- attitude with a -will do- work ethic
Must have the ability to work in a fast paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.
Forward Air is an Equal Opportunity employer
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